Shipping policy

ORDERS ARE POSTED TWICE WEEKLY ON MONDAYS AND THURSDAYS

FREE DELIVERY ON UK ORDERS £40 OR OVER.

FREE DELIVERY ON INTERNATIONAL ORDERS £100 OR OVER. 

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ROYAL MAIL CYBER ATTACK

Royal Mail has experienced a cyber attack and they can not currently process any international parcels. This is an ongoing problem with no date confirmed when it will be up and running again. We have not turned off international orders but please get in touch if you have made an order. We can use other courier services but prices are twice or three times the price.

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DELAYED OR LOST ORDERS:

If your order is delayed or lost we can file a claim for lost postage after 20 working days after the expected delivery date, please see below in POSTAGE the details on these dates.

Please follow the tracking on your order (if purchased) but please get in touch if your order has not arrived. After the dates stated above I will claim for lost or damaged post so I can send over a replacement.

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POSTAGE:

All orders are posted by Royal Mail or Parcelforce Standard shipping and upgrades available:

  • UK - 1st class, Signed for, Next day
  • EUROPE - International standard, Tracked
  • REST OF WORLD - International standard, Tracked

 

EXPECTED DELIVERY

  • UK 1ST CLASS / 1-2 WORKING DAYS
  • EUROPE INTERNATIONAL STANDARD/TRACKED / 3 - 5 WORKING DAYS
  • REST OF WORLD INTERNATIONAL STANDARD/TRACKED / 6- 7 WORKING DAYS

    Tracked delivery is available on all items, please select this at the checkout to upgrade your shipping. Please consider this if you are ordering from overseas.


    If you have not received your order after the estimated delivery times stated above, please contact us at info@emylouholmes.com


    TAXES/CUSTOMS FEES

    International customers are responsible for any and/or all Customs fees, taxes, and duties associated with shipping & purchasing to their respective countries, should they be assessed. Please note from 1st July 2021 all EU orders will have to pay an import tax on the delivery of their order and a small handling fee by their courier. We at Emy Lou Holmes are not responsible for paying these taxes and charges that the customer might receive.

    PACKAGING

    • A3 - A1 Prints are sent rolled in sturdy cardboard tubes and securely taped up for delivery.

    • NEW A3 Prints made from recycled stock will be posted flat inside a paper padded jiffy bag.
    • A4 Prints are posted flat inside a paper cushioned jiffy bag.
    • Multiple poster orders will be packaged in the same cardboard tube and smaller items are shipped in cushioned paper padded jiffy bags.
    • Calendars are posted flat inside paper padded jiffy bags.

    • Small 7 x 5 framed prints are posted in paper padded bags

    • Small framed 7 x 5 prints are available in the UK only 

    All postal packaging is recyclable so please re-use or recycle these items.